Refund Policy

Refund Policy – ELANTERS

At ELANTERS, your satisfaction is our priority. Please read our refund policy below to understand how we handle refund requests.

Eligibility for Refunds

You are eligible for a refund only in the case of an overpayment or billing error.To qualify for a refund:

• The overpayment must be verified by our billing department.
• You must notify us within 7 days of the transaction date.
• The refund will be issued using the same payment method used for the original purchase.

How to Request a Refund

If you believe you are entitled to a refund due to an overcharge or billing error:

1. Contact our customer support team at customercare@elanters.com or call 8600524609.
2. Provide your order number and details of the overpayment.
3. Our billing team will review your request and process the refund if the claim is verified.

Refund Processing Time

• If approved, you’ll be automatically credited on your original payment method within 10 business days.
• The exact timing may vary depending on your bank or payment provider.

For any questions or concerns about this policy, feel free to contact our support team. We are always happy to help.

Please note: This refund policy is subject to change without prior notice. For the most current version, please refer to the policy available on our website.