Best Home Gardener Service In Mumbai, Pune, Hyderabad, Delhi, Gurgaon, Noida, Ahemdabad, Chennai & Bangalore | Starting @Rs.599 Only

Cancellation Policy

Cancellation Policy

1. Gardener / Service Bookings

Cancellation & Rescheduling

  • Customers may cancel or reschedule a gardening service booking by providing at least 6 hours’ notice before the scheduled visit.
  • If a booking is cancelled at least 6 hours before the visit and no gardener has been dispatched, any advance payment will be refunded in full.
  • Cancellations made less than 6 hours before the visit, or no-shows, may result in forfeiture of the visit charge.

Visit Charge

  • The ₹599 visit charge is non-refundable once a gardener has been assigned and dispatched.
  • As per the applicable Terms & Conditions, the visit charge is non-refundable regardless of whether any additional service is booked or completed.

After Service Completion

  • Once a gardening service has been completed, no cash refund will be provided.
  • If there is an issue with the service, customers may contact Elanters under the 7-Day Plant Promise.
  • Eligible complaints will be addressed through a service correction or revisit, as applicable, rather than a cash refund.

2. Plant / Product Orders

Cancellation

  • Plant and product orders are subject to the applicable order and payment terms.
  • Cancellation eligibility depends on the order status and applicable policy. Please contact Elanters support as soon as possible for cancellation requests.

Refunds & Replacements

Refunds or replacements may be available for eligible issues, including:

  • Dead on arrival (DOA) plants.
  • Plants or products damaged during transit.
  • Incorrect or wrong items delivered.

Customers must report the issue at the time of delivery, along with clear photographs of the affected plant or product and packaging, wherever applicable.Refunds or replacements are not generally available for change of mind.

Refund Processing

  • Approved refunds will be initiated to the original payment method, such as Card or UPI.
  • Refunds will be initiated within 7 business days of approval.
  • The time taken for the amount to reflect in the customer’s bank account may vary depending on the bank or payment provider.

3. Customer Support

For cancellation, rescheduling, refund, or replacement assistance, please contact Elanters Support with your booking or order details.Elanters — Home Gardening • Lawn Care • Plant Maintenance 

Website: www.elanters.com 

Email:  coustomercare@elanters.com