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Return Policy – ELANTERS

At ELANTERS, we are dedicated to delivering high-quality gardening products and services. To ensure a smooth experience, please review our updated Return Policy, including procedures for handling damages and requesting replacements.


General Return Policy

  • We do not accept returns once an order has been placed and processed, unlessthere is:
    • A defect or damage in the product at the time of delivery.
    • An error on our part (e.g., wrong item delivered).

Reporting Damaged or Incorrect Items

We take great care in packaging and delivering your order. However, if you receive a damaged, defective, or incorrect item, please follow these steps:

  1. Time Frame:
    • Report any damage or issue within 24 hours of delivery.
    • Claims made after this period may not be eligible for replacement.
  2. How to Report:
    • Contact us at customercare@elanters.com or call 8600524609.
    • Include your order number, a description of the issue, and clear photos showing the damage or error.

Replacement Policy

If your claim is verified and meets the return conditions, we will:

  • Offer a return/replacement for the damaged or incorrect item at no additional cost.
  • Arrange for the replacement to be delivered either:
    • Along with your scheduled gardener service, or
    • Through a separate courier within 3–4 working days.

Important Notes

  • Returns or replacements will only be processed for items reported within the defined time frame.
  • Plants must be inspected at the time of delivery; if any plant appears unhealthy or damaged, report it immediately to the delivery person and our support team.
  • We reserve the right to decline a return or replacement request if the issue is reported after the allowed time or if sufficient evidence is not provided.

For further assistance, contact our customer support at:📧 Email:customercare@elanters.com

📞 Phone: 8600524609Thank you for choosing ELANTERS. We’re here to ensure your gardening journey is smooth and enjoyable!